We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Staff are great. If a coworker was being unsafe, would you talk to them about it? This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Why were you the one who took the initiative to solve this problem? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Book city tours, hop-on-hop-off buses, organised tours and more. I found it daunting as you are receiving no feedback. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I applied online. Would you have any issues in doing this? Qantas Airways Limited 4.0. I applied online. As a leading provider of air travel, safety and security is paramount to us. describe a time you have done your work above and beyond Make your answer more meaningful by discussing them. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. 10808. Full-Time. Good job! The first time you apply, you'll need to create an account with us. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Information about visas, health and more. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Have a question or concern? In high school, I worked for a food chain and took customer orders over the phone. Choose one of our practice interviews to help you better prepare for your upcoming interview. Adding an example will make your response more memorable and meaningful to the interviewer. Around 20 of us were arranged to seat in a area, professionally dressed. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Find out more about inflight dining, entertainment, seat maps and more. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. It consists of five questions. Is was good kit much to expect and they want you to answer must research. I am aware of other accessory and grooming policies that your airline has. 2 of them, i just need to say yes or no. What was different about these new timesheets that made the employees actually fill them out? I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Good job! Detail-oriented? When you call this number, you'll be connected with a customer service representative who can help you with all your needs. 3. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Discover how you can start earning great rewards and savings simply for running your business. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Did you develop an action plan with them? As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. When you apply for a job, you'll provide us with confidential information about yourself. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management If you've already created your profile, you can sign in and access your application and personal information to update if necessary. Possible answers are. Step 4; Invited to an online group assessment. I applied online. Firstly it was a one on one interview. The key point here is to be active in the group and show the assessor you are able to work within the group. 107 jobs. Aww crap I was in a panic. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. What would you bring? This is a strong answer. A poor customer experience and how did you handle 2. Adding an example will take your response to the next level. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Be the first to find this interview helpful, About yourself, experiences, abilities and character. This was a ridiculous joke of how Qantas recruitment team work. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Use your points for flights, upgrades, hotels, or car hire. The first time you apply, you'll need to create an account with us. Meeting as a Group. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Options for mobility and medical assistance and first-time flyers. Bookcar hire,car specials, commercial vehiclesandairport transfers. You must create your own answers, and be prepared for any interview question in any interview. Looking for some holiday inspiration? Skilled in Banking, Operations Management, Consulting, and Retail. Great! The process took 2 weeks. Great! Group assessment; Be honest about the experience you have that relate to these two items. The next steps were background and security checks and finally a thorough medical which is at your own expense. ", "Yes, I do! I applied online. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). What would you bring? Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. 2. These may be used as an additional objective, reliable and relevant assessment method. As you answer, make sure to talk about the resources you used to help make the change. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. The key point here is to be active in the group and show the assessor you are able to work within the group. Have you ever worn a uniform at another job before? incl. Earn Qantas Points on our huge range of accommodation options worldwide. Beyond being friendly and reassuring, what other relevant skills do you have? The process took 4 weeks. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Contact us here. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Ground Crew/Ramp Agent - Sydney Airport. Options for mobility and medical assistance and first-time flyers. Step 3; Invited to do a psychometric test. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. describe a time you solved a problem without any others help. This will give you the best chance of being short-listed for the next stage. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Book your perfect holiday with a flight and accommodation package. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Report this . The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Search and book from over 15,000 cruise itineraries. I interviewed at Qantas (Sydney) in Jun 2017. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Step 7; Recieved job offer. Step 3; Invited to do a psychometric test. Use your points for flights, upgrades, hotels, or car hire. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. I am friendly and love working together.". Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? Designed for small to medium businesses. Melbourne Airport. I applied the position online, and it took one month to process. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that.