Last week I phones an advisor with a somewhat similar response. 16:52 EST 04 Mar 2023. 19h39. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. A workaround would be to use another SMTP - for example gmail if you have a google account. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. We have received reports that emails to btinternet.comemail addresses are being blocked. Thank you, JW. Below is an article to help guide you through the process. If I changed my email address I would be bound to lose something important. 26-08-2021 I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Announcements, Guides & Community Updates. RobbieMac. Go back to: Email help. Anyone else experiencing the same issues? At my age, I just don't have the energy to set up a new email address and tell everyone.'. Page 1 of 2 1 2 Last on I have tried sending individual messages and simple test messages but nothing works. 26-08-2021 14h17, on Sorry but how do I PM you, and what details do you need? any proposed solutions on the community forums. 16:52 EST 04 Mar 2023 Then power on the phone and iPad and tell me if it still has the problem. 14-07-2019 ), on 15h04. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. They also sent a test email from a PC using an outlook client and that didn't come through either. I cannot send even the simplest of messages this morning. on 13-07-2019 All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. One further piece of information. 26-08-2021 I've got a "failed delivery message". It is very annoying, I hope you guys reach me out soon. So, I did checked around it seems that smtp is not working. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 'All of my contacts have it. That sounds like something has been stuck in a queue somewhere. on While members are not getting emails, they do appear as posts on the Google Groups page. 11h05. Many customers find the BT community forum is a great way of getting help. 20h33 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 23-04-2021 Customer: replied 2 years ago. It's reassuring not to be alone. How can we as customers get BTs attention and ensure that there is a fix? Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If I go into iCloud web page, then I can send and receive as normal. 14h00, on 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 13h18. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 23-04-2021 Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. View cart for details. Problems with email. Townman, Gandalf, anneoconnor. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 15h22, on Unfortunately, it did not work. You can send and receive messages, but not actively manage the account. Maybe that's the issue, although there has been no problem up until yesterday. Any suggestions please, User profile for user: When this happens. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Thanks Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 'I have always used the same email address,' says Dave, 79, from Cambridge. Sending or receiving email. This is going to need looking at by their email support team. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 09-07-2019 11h33 Please check your email settings. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Today all of our emails addresses would receive, but not send. 15h33. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. on So hardly time for a timeout to have occurred. Today all of our emails addresses would receive, but not send. Emails from btinternet.com addresses not received. 09-07-2019 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Sadly not the same as my experience. It seems that I can only send messages to my iCloud account from the iMac. If that doesn't fix the problem, see the next section. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Also, the web interface seems to be working just fine. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I cannot send even the simplest of messages this morning. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Using webmail? This will work as long as your old email account is still active. on I have exactly the same problem and would love to get a solution. . I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 23-04-2021 If not, how do we get a moderator involved? Re: Emails from btinternet.com addresses not received. 14-07-2019 You can usually find the option to redirect in the inbox settings of your old email account. iPad is working ok. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Examination of the message heads of the delayed emails might be informative. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password @stevebrass Thanks, but same result as before. I spoke too soon. Just one other thing that might be relevant. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. What do I have to change to make my emails send? Copyright 1995-2023 eBay Inc. All Rights Reserved. Also one of the two that I received recently was sent in December. Why? I anybody else having this problem. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Might that apply in your case too? only. BT Email - best practices for postmasters and senders of email. I know that I haven't received most of the emails sent from btinternet.com addresses at all. BT are blocking the complete domain which the sender is sending from. 6h21. Log in issues. We repeated the test and the same thing happened. This is a BT residential customer to customer forum. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. The article below can help if you do not have any other user account to test with. Surely other services would similarly suffer. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I installed the outlook App on my iPad and it works perfectly I'm afraid. That helps us fund This Is Money, and keep it free to use. My email is not sending from my iMac (iCloud). This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Do other emails they send get to where they need to go? Apple may provide or recommend responses as a possible solution based on the information 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 11h40. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. After 3 years, then-current everyday prices for all services apply. To start the conversation again, simply We always endeavour to grade correctly and. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 18h40. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. About 4 days letter I get a reply saying the message could not be delivered. If not, how do we get a moderator involved? 23-04-2021 About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. It might be worth changing your SMTP port to see if that helps. Delays in Emails being delivered can arise from a multitude of reasons. There'll likely be four of these, two from BT servers and two from Plusnet servers. Log out of your email account then, Using an email program? So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. You can link any BT email address to another broadband or Premium email billing account. Yesterday, I managed to contact BT via webchat. ask a new question. I have entered the SMTP and IMAP details correctly but it still won't send. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 10h38 We appreciate you reaching out to us about Mail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. The accounts work on BT Webmail, both to receive and send.