What To Do if You're Billed for Things You Never Got, or You Get So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. To cancel your order: Go to My Purchases. I've taken back an item I never sold lol. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. The scammers will also ask for your PayPal email address. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Or you can specify that the addressee must sign for the package or letter. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Explain it to him like you explained it to us. The item's condition was misrepresented. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. So unfair. The Fragile stickers could have been added at the GSP. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. I did buy the shipping label through ebay. Cookie Notice That is not the package i sent your cosmetics in. The buyer could be lying. They aren't. Thanks for the reply. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Most of them are happy new year banners being returned in Febuary. These are both things ebay phone reps suggest. Does it look like your packaging, apart from the labels and the stickers? Press question mark to learn the rest of the keyboard shortcuts. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Check out this video to understand how dimensional weight is measured when shipping. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 26-05-2020 They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Accept it and issue return label. Create an account to follow your favorite communities and start taking part in conversations. So buyer filed a claim for a return with eBay citing wrong item sent. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. If the shipped item was sold for under $750, delivery notification is adequate proof. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! This is the message:Just wanted to say that the item I received was not this one. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Our app will file a claim in your stead, saving you time and a potential headache. Can Usps Tracking Be WrongPost Office have such a horrible . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The buyer received the wrong item. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. You can ask the customer to return the item, but he has no legal obligation to do so. The buyer has since responded and accepted that it was delivered somewherebut not to him. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. That photo looks like your shipping label stuck on top of another shipping label. As you sent it recorded delivery I am assuming it had some value to it. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. However, for large packages and certain types of express service, UPS is the cheaper . Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Read the feedback other have left for the person. Example: The listing said "new," but the item was clearly used. Seller deleted listing immediately after purchase? If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. "That picture shows different items rather than what I sent. By ARTHUR WRIGHT. This is a type of blackmail. They can claim the item was not received, claim a refund and make off with the expensive item. We had a top where it was returned with snot. People are getting desperate, violent and all kinds of other things lately. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Offer to send the copied forms to an ebay chat rep. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. 26-05-2020 Buyers abusing "not as described" to force refund - PayPal Community I really feel like I am not getting any protection from scammer buyers on eBay. I was hoping it was a post offcie mix up. Solved: Buyer says I sent the wrong item but the photo loo - The He sent photo of item receivedit is not the item i sent. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. For more information, please see our Ebay problems: Buyer opened a return and sent back a different item Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj I'll have to ask her what she sees different because I know it's the same. The thing to remember is that these slip up were t. 06:46 AM. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. 09-10-2020 Never saw it in my life. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. 04:28 PM. I'll go over how it happened, what I did to fix it, and how you can. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Unfortunately for you, the item is a replica of the one you sent. USPS. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I have been talking to someone with same story Im trying to buy a car. In this case, the purchase may be completed without flaw. "Hi. on In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. There is so much scamming going on Ebay, Sellers dont have a chance. I'm not sure if Canada Post would put those on there?? However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. You end up owning expensive packaging, without the desired product. To get a refund from USPS, your eBay buyer can: Submit an e-form. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. I sent a seller an offer on an item and she accepted. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I'm not sure where I stand on this now. Funny thing he could never tell me what he claims he got or send me pictures. - edited Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I have no idea how to get on the phone with a live human being? However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. You are welcome to file claims and police reports. They look the same to me.. on $15 each. But obviously I cant prove that. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. QUOTE eBay is very aware that scams occur on the website. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed The item is missing parts or features, and this was not disclosed. Cause his photo shows a like kind of item but not the brand or pattern I sent. This scam is a new twist on the offer of overpayment. Help for buyers and sellers. Sucks!! Those labels are a lot bigger and I never cut them to a smaller size. The unofficial eBay subreddit. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Am I going to be screwed out of $55? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. 'However once the seller has received the item back, eBay can then step in and review the . what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? For more information kindly send . Ebay We Can T Process Your PaymentPlease select a different payment I have 100% seller feedback. You can report an issue with a seller to eBay directly here. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I suspect someone may have been tampering with mail and package in the delivery system. Refunds and Returns - Mercari: Your Marketplace Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on 26-05-2020 Once payment is confirmed you ship it promptly. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. eBay will not assist with a transaction that occurred beyond its purview. But I would like to reach more buyers. A neighbor may have picked it up, so it is worth asking around before you contact USPS. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If they do then you have to either refund or call eBay and try to make your case. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. How do they sell my exclusive manufactured trademarked product for lees than I do?? I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Somewhat new, never had this happen before. It is a site to get quality at the best price and sometimes I make 50 cents. 26-05-2020 03:13 PM. Just thought Id share. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Sunday Mystery Wall is back! $15 each. - Facebook But just the thought of it would scare a lot of scammers into stopping this shit. What should I do? It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Got my money back and a promise from eBay to better train their support staff -_-. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. If you've changed your mind about the item, check with the seller to see if they'll accept your return. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Is it possible to contact their police department? I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls I told them to send it back to me and I'll give them a refund. How to handle a return request as a seller | eBay If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Should I try to see if it was mixed up with another package? Law Regarding Receiving a Shipment That Was Not Ordered So we repaired and return an annoyed customer but couldnt do anything about it. There are two occasions in the tracking updates that says it was rerouted due to processing error. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. They readily cooperate with law enforcement. WARRANTY AND INFORMATION. Dial 1-800-275-8777 and explain the issue to USPS customer service. Its ok but I like the darker one you had in your listing. Learn the fundamental steps for running an eBay business. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. The law spells out how to challenge billing errors. I accidentally sent a buyer the wrong item on eBay, but I do - Quora The buyer will pay with a fraudulent check. The item could have gotten mixed up during a customs check? I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Some are targeted at buyers, others at sellers. Buyer gave wrong address, and expects refund, who - The eBay Community What would you do? Usps Signature Confirmation Signed By Someone ElseWhen all goes well How do you prove you sent A? Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. And while I'll be cordial, it doesn't bode well. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. You can request that the buyer send the item back to you immediately. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Copy and save both forms before submitting them. What happens on eBay when a buyer lies saying that they - Quora Zero money was left over. Update 2: So my next step was to file claim with UPS. Parcel comes back, buyer is less than helpful, I refund, get a neg. You can always appeal later. Copyright 1995-2023 eBay Inc. All Rights Reserved. Finish enrollment at any CLEAR airport location next time you fly. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Gift card scammers reach out to victims by phone, email, or social media. That's why I thought maybe they mislabeled. There is undisclosed damage to the item. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. But the fact that she specifically took a photo of the top tells me it was meant for me. If they did, I don't know how they'd be able to verify. Solving problems with a PayPal purchase - PayPal $900 item. Buyer claiming wrong item was received. HELP!! However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. package or mail missing? Select Order Not as Described. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. This months episode of the eBay Seller Spotlight podcast is live! Create an account to follow your favorite communities and start taking part in conversations. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. If you find an item on eBay that you think is fraudulent, report the listing directly. Good for you. But they said flat out "we don't mix up packages" and reiterated. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Everyone is covered except the credit card holder, whoever that is. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? 09-10-2020 So it sucked having a negative mark on my account but it was the only thing I could do. Same thing just happened to me and I was able to keep the earning. Person buys 2 things. Welcome to the Selling board! It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Add any photos you have of the wrong package. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. What can I do in this situation to avoid loosing $900 and the item as well? Buyer claims wrong item and gets a refund despite - Welcome to the No they dont. The other thing that is suspect is their account was created the day they ordered the item. . Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. It's tough dealing with customer service when they're all Filipinos who don't understand or care. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. They have always just put new shipping labels over the original label on the unopened package. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I know they will get their refund, but should I inquire at all? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Buyer sent me picture of something different in the box. You would want your copy to be short and engaging, informative but not stiff. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop