I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! I told him to stop, go back and have her figure this out AGAIN. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Snorkeling Tour Crew Was Told Couple in Water, Dismissed It: Lawsuit document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. And tell me that they had an opening on the19th. I still have not got anything. 1,342 posts. Or I would like a refund. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. This is totally unacceptable, etc." The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. I hauled them away myself. closets by design lawsuit Avoid this place at all costs or you will pay later with re-do's! From start to finish ( and not finished yet) they have been a nightmare to deal with. I guess it may be all in the location, and your designer. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. https://goo.gl/maps/LHkF5vjREu52. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Baby Was Born With Cancer Gene After IVF Error, Lawsuit Says Back and forth, the reader can picture what happened, she hung up on me. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Bev Abadji. Full dressing rooms. https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Really! I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. Contact. However, the installer never asked me for payment nor the information for the card I wanted to use. Closets by Design Franchise Due Diligence Report At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. To begin with they were missing one panel to complete one of the rooms shelving units. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. Useful. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. I am sure the manager himself would have done the same if he was in my position. Claim it and get a lot of features. So much so that we are having a "mudroom" cabinet installed soon. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Top Class Are you kidding me? Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Desired outcome: A BIG MISTAKE. And guest what the installer even took some of the shelves which is I know thats belong to my order . Commented: What was the cost of this closet? They lie and the work is not worth it. Would you do business with a company like this? Their designer visited our house and came up with designs that we thought that we could live with. Plz call my cell: [protected] for more info & for a no cost claim. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. This was so STUPID. I asked for a price concession, he firmly refused . I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). When he did this, he broke that panel, of course it was the one that was hard to get. drug injury lawsuits and product liability lawsuits. Submit a complaint and get your issue resolved. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. I told them my house was not ready. That should not cost $150. Size required? The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports So once again I have to wait for another panel to come in so the job can be finished. overview. They charged me $3.00 more which I gave them cash. Is this lawsuit still active? Their response is that it is not their problem. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. Jul 2015 - Present7 years 6 months. I would give them a 4-6 week heads up. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. If you are considering having a designer come to your home, maybe ask her/him for referrals from clients they have worked with in the past. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. When the closets got installed, the installer had to get a filler piece made to get the . Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. Any sudgestion ? Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. Add me. Being it was only a 6 section walk in, no drawers, the price was $1200. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. Complete bedroom storage solutions. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. I would like to start a class action lawsuit. We have spoken to Lynda who obviously did not comprehend what I want for day one. Annemarie Newbold v. Closets By Design, Inc. et al How do we get on that lawsuit? She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. But I was wrong. Perth's favorite Wardrobe designers for Built in - Creative by Design They sold me on something that did not work in my room and claimed it was my fault. Im handling a nationwide false advertising class action. The purpose of this Privacy Statement is to . This was the WORST company to deal with bar none! We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. Designers make no money. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. We had asked him to wear gloves but he had simply refused. Worse job experience I have had with a new job. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. (Newbold et al v. Closets By Design, Inc. and CBD Franchising, Inc., Case No. There is no learning curve . The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. The installer was great but you can only work with what you get! A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. He acts like he is doing you, the customer a favor. I am. Paid thousands of dollars for a new master closet. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Share your photos and videos with others to prove the truth of your words. A whole month to find this out is unexceptable. Follow us: INTERNET OFFER: 40+15% Off. After he left, I looked out in my garage he left all the old parts, did not dispose of them. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. They charged a c/c without my authorization and they still owe me product. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Fake invoice scam targets business owners. This will surely increase the credibility of your complaint. expected to be mailed out. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. I am not in any way affiliated with closets by design, nor was I asked to post a positive review. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. I said they could take off the PLATE. 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. You will just get a poor product at a very high cost. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. California closets did not make sense because they hang on the wall where is these are on the floor. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. Expensive price for what there wasok if they would have been professional. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. Additionally, we offer various drawer options and shelving choices. I even gave them reference photos so im having them remove it. Closets by Design - Complaints Board The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. This then resulting in no electricity in my daughter's room or her bathroom. The installers didnt arrive until 5:00 the next day. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. He broke the wires that were connected to the power block. So I told her: "So you're a liar, right?" Amazon faces lawsuit for selling products containing donkey meat Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. I was told it would be in the next day. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. 2K for few planks put-together shabbily! I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. Required fields are marked *. Improve functionality of small areas. Well wouldnt you know it, there price are still the same today!! This was a week later. Best of all, it's available at a price that's equally as pleasant as its appearance. Advertisers above have met our It all went downhill from there. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. Or just the spots where he bled? Consumers want to see how a business took care of business. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. It wasn't even close to the top of my list of things to get back to urgently. Closets by Design Accused of Selling Home Organizer Products at 'False Waited a long time for a cheap product with subpar installation and awful customer service. photos. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Working Capital: $25,000 to $50,000. If there is anything I can do to help burn this company to the ground let me now. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. The email for customer service is not a . Kept Deposit and NEVER installed product, and won't return calls. Franais. This case was filed in U.S. District Courts, California Central District Court. Don't know why there are so many negative reviews. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. But the reality is you are luck to cover your gas and car usage costs. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. 256 Reviews: What Is It Like to Work At Closets By Design? - Glassdoor The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Closets; Closet Modules; Closet Kits; About Our Closet Systems . I have to talk to the higher boss to at least talk to someone who is sensible. Today is Wed. Sept 9th and I have not heard from them AT ALL. The case is still moving through the courts and has not yet reached a settlement. Closets By Design | LinkedIn and removing trashleaving the caulking. Rude and unprofessional, reflect poorly on the company as a whole. I am checking into california consumer laws about that. 15". HOW LAME IS THAT? BIG TIME LIAR! It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! They are sending us collection notices etc for the unpaid balance even while we are disputing. Do your own due diligence! I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. This company mission has nothing to do with quality and its customer; it is all about them and the money. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . I want all of my cabinets installed on July 19 , like promised. See some of the pics attached with this review. Why would a company send out installers without everything they were contracted to install? www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. Surprised anyone can work for these guys for a decade. The designer did not take into account the ceiling fan near the pantry. Jason, I saw your post. Design was good but the product itself looks cheap as crap! Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. Frankly, it was 2 closets. I was a designer for closets by design. Closet by Design - I am extremely dissatisfied with this company I worked for the company for a little under 3 weeks as an installer . These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. This review was chosen algorithmically as the most valued customer feedback. About. BUYER BEWARE! When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. I called their customer service and she said she'll talk to supervisor but don't believe. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. I had a job done a few months ago and the installer was sent without all the panels he needed. I will never do business with Closet by Design, again! 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. Images. They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. My pantry was also not anything like I wanted. So now we waitand wait Desired outcome: Maroon 5 singer Adam Levine is filled with regret after he made one such trade. Corporate Advocacy Program: How to repair your business reputation. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. I ordered Garage Cabinet and they are horrible. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Thank you again. Desired outcome: The material is CHEAP! I hired Closets by Design to overhaul my garage. And I responded, "You bet I am. Closets By Design is the leading manufacturer of Home Organization products. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. Closets By Design offers a no-obligation estimate, in your home. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. (I have pictures of the power block where you can see where he yanked the wires right out of the wall) I re-sent this cancelation, again by E-Mail, still no response. Get A Quote. Call Closet by Design 1-800-500-9210 Let's Get Started. This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. Yes, he had put up the panel over the live wires in the wall. reviews. Corner wardrobes. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. Customer service are unprofessional and need training on personnel skills. 115 Howden Rd Toronto ON M1R 3C7. Read our Newswire Disclaimer. In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action..
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