All ticket holders will receive emails with their options beginning May 1. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. If your event has been postponed, tickets will be valid for the new date. Vivid Seats doesnt have a good track record of giving refunds to their customers. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. These were the terms when Himberger bought his tickets. You represent that you are legally able to enter into a binding contract. We publish the names and emails of customer service managers. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. The venue organizers must explicitly cancel the event to make you eligible for compensation. Event organizers apparently hoped to keep the ticket money. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Can a vacation rental host cancel my stay and keep my money? All Rights Reserved. Aegean Airlines refunds one ticket but not the other. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Plus, we have insightful letters, insider tips, and more. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). When will I receive my 110% Rewards Cash loyalty credit? Unfortunately, no. Why is it taking so long to get a cruise refund? This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. This site is protected by reCAPTCHA and the Google To use DoNotPay, open it in your web browser. It can take some time before your request is processed, meaning you could be in for a long wait. Under these circumstances, I think a credit card dispute is absolutely fine. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. According to this tweet, if you want a refund check your email for official information.. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. When an event cancels, we will always send you a notice via email with the applicable terms and options. But it isnt. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . No, Vivid Seats will not grant you a refund for postponed events. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. They canceled my flight. It depends. If a re-issue is not possible, you will be refunded the re-issue fee. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. What happens now? The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Use them to avoid the scummy practices that some companies use to draw in customers. You can access DoNotPay from your web browser. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Here are what the top ones have to say. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. The best musical instrument is a love triangle. There was absolutely no way to talk to a human. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Breaking down the contenders in the seasons most unpredictable Oscar race. 2023 Vox Media, LLC. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. . Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Learn More. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Vivid Seats will determine when an event is cancelled based upon the best information available. The hotel gave me a refund for our room even though it was too close to the show date, he says. Heres how to spot it. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. For more information, see the settlement website. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Consumer Alert: No more automatic refunds for skipped ports? The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. What do I do if my event is cancelled? All users must comply with all local, state, federal and international laws, ordinances and regulations. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Himberger is unhappy with that resolution. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Youve got some Janning to do! No proof is requested. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. According to the venue's website . Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. (the "Settlement Class" or "Settlement Class Members"). Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Please contact the claims administrator if you have any questions. Aisle Seats . If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You\'ll receive the next newsletter in your inbox. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. We're your companion for live events. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Now, VividSeats did respond online saying, Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Terms of Service apply. Himberger lives in Virginia. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Why cant I get one? If I opt for a refund, when will I receive it? Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Then this happened, names, numbers, and email addresses of the Discover executives. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Subscribe now. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. These Bank of America fees drained my kids savings account. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. GILFORD, N.H. . Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. info@TicketPurchaseSettlement.com. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. The market price provided by Vivid was over $500 per ticket. Philadelphia, PA 19103 Walt Disney World Resort in Florida will remain closed until further notice. Instant Download Within a few minutes of placing the order. should have advocated for him instead of rolling over. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Shoots Twice (Hockey) These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Wheres my airline ticket refund from GotoGate? Cinemark probably wont reopen until July, according to the L.A. Times. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. How Do I Find Out if the Event Is Canceled or Postponed? Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works.