Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. Same issues here, please let me know if you found solutions or atty, or any lawsuit. I bought their package and regret it very much. How to get rid of Avalon Vacation Club Timeshare? I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! Sunset Solutions Group 3911 Litchfield Dr, Waxhaw, North Carolina, United States, 28173-7180. . These same complaints can be found all over the internet on various forums and review websites. This effectively nullifies the contract. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). The company takes great pride in taking care of all your needs before, during, and after your stay. A scam is an unlawful plan intended to swindle you out of your cash. This will surely increase the credibility of your complaint. www.sunsetscam.com to justify the additional $480 added to the $9, 815.00 balance. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Therefore, we used the five day right of rescission as stipulated in the contract. I have a duplicate copy of that . When I pressured them about a guarantee regarding the quality of the room and services they completely balked. This review was chosen algorithmically as the most valued customer feedback. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I cannot use my name but was scammed also. How to get rid of Starwood Timeshare Cancellation? I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? i cannot find anything out on this case though. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. We decided to fight this through our credit card companies. Instead of waiting around thinking the solution will present itself to you. We were being scammed and taken advantage of financially. On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose But opting out of some of these cookies may have an effect on your browsing experience. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. Our team couldnt find any proof that Sunset Group offers an official exit program. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. 1 shows balance financed as $10, 295 in addition to the fact that this was financed at a 6.9% interest rate. Search Close. 1. How to Get Out of Raintree Vacation Club Timeshare? Write a review Sign in. The Judge overseeing this case is EDWARD NICHOLAS. We were sucked in by their promise to get us a balcony for an inside cabin rate. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. They said that they needed some business write offs for their firm. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. Walking Away From Timeshare Maintenance Fees - Is It Smart? If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. You may also end up having to pay hundreds or even thousands of dollars in fees. How to Cancel Hyatt Residence Club Timeshare? http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, We purchased a timeshare contract with Royal Sunset Beach Club after a VERY high pressure sales presentation that lasted for several hours with our 2 small boys in tow (ages 5 & 1 at the time) July 22, 2006 at the beginning of a week long vacation in Cancun (we were not leaving until day #6 & there was no readily available means to further evaluate this contract plus the 6 month delay to even access any of the "proposed benefits" presented in the contract / presentation). Did they finally move on? They are taking away their earnest money based on lies and misrepresentation. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. Same here would love to know how to resolve. I hate those people with a passion. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. How to get rid of a Mayan Palace Timeshare? We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. Sunset Groups ratings and reviews reflect all of these issues and complaints. I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". I'm in the process of calling the BBB and seeing what they can do. I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. The company I also know as The Sunset Group . Then told her I know they are scammers and not to bother me anymore. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. These cookies will be stored in your browser only with your consent. by consumers, for consumers. It does not guarantee you any actual access to a room for any amount of time. Her "closer" finally agreed to text me the details. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. This is designed to make it easier for people to get out of their contracts and make better choices in the future. I wanted to cancel but my wife wanted the SUV for the week. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ How to Get out of the Ritz Carlton Timeshare? We trust this article has been useful. the May 17 charge, in an email dated Sat. a complaint VS. Sunset . We only suggest companies with high ratings and verified customer reviews. Not sure who to start legal proceedings through. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. A scam is an illegal scheme designed to cheat you out of your money. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. In fact, sometimes all it takes for a scammer to wipe out your bank account is these upfront fees. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. Sunset Solutions Group consumer reviews, complaints, customer service. Cancel RCI and Interval International Membership? not being from the USA it makes it difficult for us to find someone. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. How To Get Out of a Grand Solmar Timeshare? We are tying to cancel our membership too but they said that it is not valid. Cancel a Hilton Grand Vacations Timeshare? Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. Records of municipal courts and justice courts are housed here also. 3. This is multiple scenarios with the same story. Search Close. Legitimate Exit Companies that Buy Timeshares? Fortunately we only joined the club and NOT buy a timeshare. If you pressure them. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. The first offer to purchase was around 68 thousand dollars. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. Hi goaliemike, we are here in cancun, we were scammed. It does not say what "services" are. Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. Sunset Groups ratings and reviews reflect all of these issues and complaints. this is a forum with more complaints made to royal elite: Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. 15 Steps on How to Cancel a Timeshare Contract? How To Cancel a Manhattan Club Timeshare? For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. i am assuming that you will get this message? For example, you could sell your timeshare privately on a resale website. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. They have an office in Miami - which they do business from there. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . Mar 30, 2006. How to Get Out of a Capital Vacations Timeshare? Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. Hopefully one day their tactics will end, I meant they are professional scammers. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. I feel Sorry for those who have suffered from this kind of scam. Be the first one to write one. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Jan 06, 2019 4:36 pm EST. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. They are Unethical, dishonest and should be put out of business. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. I'd rather just pay for the SUV rental and enjoy my vacation. Our goal is to make it simpler for you to explore your options. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. Of course they refused. You can explore this all the more effectively by reading past timeshare exit reviews. How did it turn out for you guys? So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. 8. I said "I said mail, not phone, not fax, and not email". We are Americas #1 Timeshare Exit Resource. As a result of this failure, we have not been able to exercise the membership privileges promised to us. I keep calling but to no avail. We needed a cab to our hotel from the airport. OMG, this scammers need to be stopped. There have been a few lawsuits Sunset Group has been involved in. That night I googled them and saw a lot of bad reviews about them . We strive to be the trusted resource you can count on in the most important . I want to thank all of you for your posts. However, we were unable to discover anything online relating to pending litigation against Sunset Group. We were well within our 5 business day window. I have evidence showing the lies and how Sunset promotes its memberhsip. We discovered tons of Timeshare Compliance reviews validating these services. BEWARE this is a scam. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. How to Get Out of a Palace Resorts Timeshare? Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. We are seeking total resolution. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. These cookies do not store any personal information. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. We also suggest never working with an organization without first having everything recorded in an official agreement. Possibly the attorney General also! i wonder is there is a law firm willing to undertake one? That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. That really shakes them up. On the off chance that youre keen on finding a timeshare exit organization that wont scam you, read over our homepage. There is equity in the "purchase". Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. I wanted a cancellation and return of my money. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. How To Cancel Holiday Inn Club Vacations Timeshare? After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. Get Rid of Timeshare Without Ruining Credit? Our "VIP week" couldn't be booked at all. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. If someone offers you an amazing deal on a timeshare package or convinces you that you can save money on a particular service, theres a good chance that they are lying and are only trying to get money from you. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. We finally caved in and agreed to meet the last day that we were there. Sunset Solutions Group Response Apr 23, 2020. . Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. The second most common complaint is that Sunset Group uses high-pressure sales tactics. I have been in touch with people there and they say they are working the process but it takes time. This never happened, so we wrote several additional emails to this firm. They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. That proved to me they were lying about the value of the "product". It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. Not much else he can do he says. We will not pay anymore maintenance fees and will not return to any Sunset Property. Hello I was scammed too. And they have right of refusal if the owner tries to sell it themselves. I'll keep you posted on how it turns out for us, but so far it is not looking good! There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. What a rip off and that's before considering the "membership fee" which varied but I had them down to $4000 for 10 years. You dont need to go through the process alone our company is here to help! It is part of the Sunset World Company. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. Thanks! When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. Search. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. Interclub transfer was not just an even exchange for only $89 as presented - instead Sunset tacked on additional fees that basically came to the full price of a week long hotel rental at an Interclub resort. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. These companies specialize in helping people just like you get out of their timeshare contracts. I almost got scammed myself. Here are a couple tips that can assist you when selecting an organization that is respectable and will not scam you: The only companies we recommend you work with are the ones that offer escrow, so you dont need to pay them until theyve effectively assisted you with getting rid of your timeshare. 5. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. Welcome to Sunset Properties Group! Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. so we just put down a deposit and told that we have 5 days to cancel. Case #PSC 1701479 We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. By continuing well assume youre on board with our privacy policy.