i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! I decided to go back and read some of the reviews more closely. I have bought over 20 cars in the last 18 years. Domain Created. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. All rights reserved. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! I submitted an application to police. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. REBUTTAL BOX Will definitely be back in the future. flexible hours. Hiding negative complaints is only a Band-Aid. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fast service. FRAUD ALERT:. I ha ve never met Walii before this day! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I dealt with the GM, Walter. Employer est. I bought c300 Benz and I love it. BBB is here to help. (I checked it by calling to Arlington police department). Who is ED Magedson - Founder, Ripoff Report. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Court documents are not available for this case. Established in 2014. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! Merlex Auto Group. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! strict standards for business conduct. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Very responsive!! When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. We purchased a car from MERLEX 2 Weeks ago! Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. We inform our customers with the most accurate information we have at the time. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent. Merlex Auto Group Sales Position. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Established in 2014. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. BBB Business Profiles generally cover a three-year reporting period. And of course, they tried to up sale me another auto on the lot. Yelp users havent asked any questions yet about Merlex Auto Group. He told me yes! 1105 N GLEBE RD, ARLINGTON, VA 22201. We were going to drive 2 hours together to see them. BBB Business Profiles may not be reproduced for sales or promotional purposes. This time I decided to take to ******** dealer. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. strict standards for business conduct. Why is this public record being published online? There is no any information about this second line of financing. On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. !! He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. Completely Dishonest and Fraudulent!!! You will be sorry. 1 mile away. He was very knowledgeable, thorough, kind, and most importantly very honest. Tell us has your experience with this business or person been good? ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. We offer: Corporate Advocacy Program: How to repair your business reputation. I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Arlington, VA. Why Ripoff Report will not release author information! "Mike" told me that they no longer wanted to do business with me. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Hamilton Ontario, Aaron Blumenfeld Joanna Blumenfeld, Leon Blumenfeld, Stephen Gross, Michael Lax, Joshua Dias, Michael Harari, their Barbados companies Panama Verde Inc, Panama Azure Inc, and their Panamanian companies Chirican Development Corp, Panama Verde Chica Bay SA, Inmobiliaria Quebromar SA, Boca Chica Hills 1 SA, Eco Geo Co Inc. Failure to pay due wage, failure to pay residential constructions management fee(two houses), Denying employees social security protection and labor rights, breaking arbitrarily four valid commercial contracts, unfair dismissal. Consumers want to see how a business took care of business. From this document I defined the total selling price for the car. Unlawful and unprofessional. Get more reviews from your customers with Birdeye. Directions. before signing the dotted line, the owner Ramil aka Ray (fake names are used here we learned) assured us any issue, his "personal" mechanic will solve. File your review. Bait and switch tactics, not one car pictured I was interested in was available. If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. Choose a car and the dealer will bring it to you for a no-obligation test drive. Overview Reviews (235) Inventory (150) Merlex auto group is top tier! Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I Talked with a sales person who handed me the set of keys and walked away. Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. The manager of Ally financial said that I should pay, otherwise they will apply a late fee. 7. Search listings from Merlex Auto Group in Arlington, VA to find the right vehicle for you. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Ripoff Report has an exclusive license to this report. They gave me a different one that needed new Brakes and tires. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. Cancellation and Refund Policy, Privacy Policy, and We analyze millions of used cars daily. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. I called them. 2 months ago. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. It looked brand new being a used car and all of the customer service reps handled me very well. 1 mile away. DO NOT PURCHASE A CAR FROM HERE! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Should they have been honest? Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Please teach how to cancel this Certificate of Title. Off course Nothing! 2 DAYS AGO! Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. The final on road price was 10K higher. He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. My owners would have either fired him or fired me for not firing him the way he acted on the phone. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. 1. if you can, stay away from these frauds! I get to the dealership and the truck was not in the lot. That's the way you make sales and retain satisfied customers!!!!! They immediately treated me like family, and took their time to give me a tour of the vehicle and a thorough test drive to make sure it was running fine. 72 Verified Reviews. Some of the employees are rude and not helpful. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. This is IMPORTANT! BEAUTIFUL CAR WITH LOW MILES! Upon arriving at the dealership, the scene was a little chaotic and unorganized. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Merlex Auto Group's phone number is (703) 685-9312 What is Merlex Auto Group's official website? Search consumer complaints, reviews and information about merlex-auto-group. BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Safe. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! Blame yourself! They are hard to deal with and VERY unprofessional!! Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Walter gave me the discount I needed to secure the purchase. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. They told us the car moved to another dealership. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Etta cost are not listed in ads or on their website. 185 were here. Called/ texted Merlex to inform them and see what they can do. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Used Cars for Sale. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! They have the best inventory of lux cars. Was clean and in great condition. The Purchase Documents set is thinner by 1/3. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. Appfolio Charged $538 to charge card and I never heard of them!!! Even called me several days later to say car was there, but you told me wasnt before. its only been two weeks and he has proof he put down what you asked for.". If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. Property / Condominium Managment - Real Estate, Matthew Paul Lee - World Wide Consulting Group Matt Lee TAKE YOUR MONEY AND DO NOT PERFORM Singapore 10 Marina Blvd, Sports car international Vehicle purchase Lynnwood Washington, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional DAMAGE - DAMAGE - DAMAGE - NEVER PAID FOR DAMAGE Brooklyn New York, American Automobile Association (AAA) AAA Motor Club Sh*t company Dearborn Michigan, GABE NORZAGARAY / AMERICAN GROUP LLC FILED FALSE FREIGHT GUARD REPORT CHANDLER AZ, Fresh Local & Wild Ltd Ellena Ward Ellie Ward Ellie Batiste Ellena Batiste Ted Ward Edward Ward Edward Pickering Ted Pickering Staff, Suppliers and Local Artists left unpaid. The manager Walter prepared Purchase Documents set. The Merlex Auto Group Way. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. Check reviews anywhere about this place! Call no one call you back but before I bought car everybody from there company blowing my phone up. All Dealer Home Services must comply with state or local ordinances. Always go with your gut feeling! YOU HAVE BEEN WARNED! Life's too short, are keep it up and yours will. Otherwise they will come to my home and make to me bad. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Save. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. I have a video record of it and a witness. I had told them that I was interested in one car and my daughter was interested in another. Merlex gave me a great experience. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. I said I want to return car. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. After i emailed and showed proof of what was going on, The VA police gave me 4-5 VA agency numbers to quickly start an investigation have them looked into! Experience the car via video chat and ask the dealer any questions you may have. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. i brought it in the next day and showed Ramil. Merlex Auto Group Dealer committed a fraudulent deal selling me a car. The second bank is ALLY. Copyright 1997-2023 Ripoff Report. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. Blessing in disguise At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, Jason and Walter treated me with kindness and respect. THAT NIGHT, lights appeared in the dashboard. This was not what was discussed. Merlex Auto Group. Sales (571) 200-0879. Corporate Advocacy Program: How to repair your business reputation. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Why Ripoff Report will not release author information! High End Used Car Sales. Write a Review. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. After that call, employee Sid gave me Bill of Sale. He couldn't talk then so I got a return call 5 or 6 hours later. Reviews. Sales: (703) 685-9312. 192 were here. Server location. You are absolutely right that we should have done a better job of following up with you properly. CARFAX does not have the complete history of every vehicle. Visit Dealer Website. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. Advertisers above have met our In the original write up they said that the car ran perfectly. Car dealership. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. This was the most stressful experience I've ever had buying a car. After I contacted the dealer on their 2014 Mercedes E-350 4 matic with the Amg package their price went from 10,996 to 14,996. i texted him to see what was the hold up he told me to "contact Walter". Clerks from Bank Ally call me every day. Buy at your own risk!! There is no any information about the financing by Pentagon Credit Union. How those businesses take care of those complaints is what separates good businesses from the rest. 235 Reviews. Wasted a trip out to Arlington. Merlex Auto Group | 7 followers on LinkedIn. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 235 Reviews. When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. Sales: (703) 685-9312. pay could be better. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. And the best part of all, documents in their CrowdSourced Library are FREE. that night, after bringing the car home, lights appeared on the dash! Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Easy, done. Merlex did not have the vehicle we were interested in purchasing. Very informative. 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