In order to increase the accuracy and utility of the critical incident method, managers who use it should attach a numerical value to each positive and negative behavior.
\n \nAlthough managers should engage in managing by wandering around, the critical incident approach can cause managers to spend too much time on the floors. If the manager is constantly wandering around with his employees, the employees can start to feel as though the team is being micromanaged.
\nKen Lloyd, PhD, is a nationally recognized consultant, author, and columnist who specializes in organizational behavior, communication, and management coaching and development.
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