For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! This does not affect customers who have a permanent space as these are reserved specifically for them. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. 7. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Best, Lorraine Brule Global Customer Service at Regus. I posted the review here and Sandra replied to me. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! The additional increase in your monthly fee is due to the annual indexation. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. As you did not process this correctly, the agreement continued an additional month. Thanks again for your comments which help us improve. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. How BBB Processes Complaints and Reviews. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com I would love the opportunity to help further but havent been able to identify your account. Regus does not communicate with customers via telephone. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. With whom I spoke until now? Regus flagged this review for containing harmful or illegal content.Read more. Its an automated process. I still didn't get my retainer back. If it has been longer than 30 days, please get in touch so we can investigate further. Develop, apply and embed the knowledge and skills acquired by this program to your organization. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Hey Sandra and Regus, just return my retainer back then I would not post anymore! (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. You should receive your refund within 30 days after your end date. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! It can take many months and still not response. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Its an automated process. They would not remove the items that I didn't want. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please email me at Lorraine.brule@regus.com with your company name and details. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. *Ts&Cs apply; participating locations only. I cannot stress enough the lack of professionalism and poor service. 2023 Trustpilot A/S. Such companies should not exist. But when It comes to a refund retainer. Our coworking spaces are designed with collaboration in mind. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Have a question or issue with your current products and services? Why take the Change Management training from Reform Skills Inc? I realized that my 'request for a retainer' of my account portal had been disappeared. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Thats no big deal, makes sense. This will ensure the agreement ends at the current final date and will not renew further. Avoid at all costs. So now you can enjoy more, for less. I could talk with Myesha. She promised me that I could get it on October 19 because it took 48 hours. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Regus flagged this review for containing harmful or illegal content.Read more. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Best regards,Michelle Spire. Lorem ipsum dolor sit amet, consectetur adipiscing elit. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. BBB Business Profiles are subject to change at any time. Prices are subject to change and will vary depending on the specifically selected products and services. Do not delete my post, I will copy and paste it to spread again and again. I was a customer with a licensing agreement set to expire on December 31, 2022. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Share your photos and videos with others to prove the truth of your words. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Sent numerous emails to account. Location: Singapore I was using virtual office space. We also ensure all reviews are published without moderation. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Submit a complaint and get your issue resolved. August 31 Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Best regards,Michelle Spire. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. And we have the solutions to help you work this way. We may have received incorrect data. Become better managers and business leaders by achieving optimal personal and business performance. A member of our team will get back to you as soon as we have the details. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I really thought that this company would be a good option for expanding our business. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Ts and Cs apply. Your satisfaction is very important. Our invoices are due on the payment date that is displayed on them. Unacceptable billing practices. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Thank you, Lorraine Brule Global Customer Service at Regus. Absolutely unacceptable behavior. Hi Mike, Im sorry if you felt the need to escalate this. Where appropriate, well also take steps to prevent the situation from happening again. Originally, total costs 20k THB, but end up with 50k THB. I told you my account number is 9054006! Office Space and Coworking prices are per person per month and are dependent on inventory availability. When they try to collect the rent, their speed is very fast. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Originally, total costs 20k THB, but end up with 50k THB. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Please note: Change Management is 1-day training program (Friday). I am a small business and cannot afford any of this. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This will surely increase the credibility of your complaint. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Thanks again for your comments which help us improve. However, we will ask you to go through some security steps as part of our fraud-prevention policy. 5. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. As expected, I didn't get any reply yet from Regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Such companies should not exist. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. I got an email from trustpilot. Customer service is simply poor. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We pay those as well. Regus are not transparent with their pricing. They charge your card for amounts more than stipulated on invoices! Unfortunately, we're unable to help you because we don't have your account information. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Your agreement end date is not until 10/31/2021. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. We use dedicated people and clever technology to safeguard our platform. Absolutely unacceptable behavior. Hi Stephen, Requesting to have your retainer refund is an easy process. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I sent Briana of Regus an email about how the procedure was going this week. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Share your photos and videos with others to prove the truth of your words. this is absolutely gross and scam. Regus helps businesses find and create the right workplace for their people. Signed up for a membership because I needed a private office for a few days. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Customer service is simply poor. It is IMPOSSIBLE to get them to stop charging. Such a transfer may require entry into a new agreement. October 6 So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. This course is a must for every manager who aspires to be a leader and a success in his or her career. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. If you refuse to pay their bogus invoices they will send you to collections. October 19 I sent an email to Briana and asked how my process going on? $5520 Service Retainer on file. Requesting your refund is easy. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I couldnt see your email address or Regus account reference in your message. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. (Update) Do not delete my post! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Lets find the right workspace for you and your team. 6. We found a responsible person where we inform her about the problem. Great discounts. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Here are 8 tips for writing great reviews. Regus helps businesses find and create the right workplace for their people. The additional increase in your monthly fee is due to the annual indexation. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus lacks personal approach The centre's staff are friendly and helpful. BBB Business Profiles may not be reproduced for sales or promotional purposes. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Office Space and Coworking prices are per person per month and are dependent on inventory availability. At the end of your contract, they will automatically renew you without a signature and without consent. BBB Business Profiles generally cover a three-year reporting period. Setting up an automated payment is straight forward and can be done through the online portal. It won't go in any direction! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. It goes against our guidelines to offer incentives for reviews. Receptionist only can communicate by email, even for the most important things for your business. As you did not process this correctly, the agreement continued an additional month. September 22 My contact end of March 2021. Work wherever you need to with flexible access to our global network of workspaces. ive been trying to get my money back ever since. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This company offers executive suites & office space, virtual offices and meeting rooms. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. This company bills you for services you do not use. We have checked and cannot find any payment details set up in your account. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. The reason why we're asking all our customers to provide details online is to prevent fraud. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. You should receive your refund within 30 days after your end date. This review was chosen algorithmically as the most valued customer feedback. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Transparency is very important to us, and all services can be opted in/out through your online account. 9. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. We will then confirm your payment date and amount. She apologized to me and promised me to rush to send me it by coming Wednesday. I asked a receptionist to help my issue to the Regus help desk. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Setting up an automated payment is straight forward and can be done through the online portal. So last week I logged in to cancel my membership. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Hi Hannah, Im sorry if you felt the need to escalate this. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. That exception is made on the understanding that an additional service retainer is payable. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. DO NOT give them your payment info, DO NOT sign with them. I was using virtual office space. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The vital skills students learn will be immediately applicable to their careers. It is IMPOSSIBLE to get them to stop charging. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? but when u need support / CS to talk and solve ur problems its literally non existant. They said usually they will refund the retainer one month after the lease is over. Find event and ticket information. As a matter of policy, BBB does not endorse any product, service or business. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. same goes with debt collector from malaysia that emailed me abt 3 months ago. Thank you, Lorraine Brule Global Customer Service at Regus. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They charge your card for amounts more than stipulated on invoices! Verification can help ensure real people write reviews about real companies. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. This is a complete con, and scam through and through. Unacceptable billing practices. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. The complaint has been investigated and resolved to the customers satisfaction. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Overpriced, more than 10k THB additional service charge for only moving sofas into the room.
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