Strong clear leadership seen, staff felt well managed and well led. Staff throughout outpatient services put patients at the centre of what they did. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. They supported staff to develop their skills and take on more senior roles. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Infection prevention and control measures had improved since our previous inspection. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. Senior staff told us most wards have full establishment of staff at the start of a shift. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. The hospital staff tried to ensure that the individual needs and preferences of patients were met. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. 877.870.7012. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Staff truly respected and valued patients as individuals. We inspected the Maternity service as part of our national maternity inspection programme. This included greater emphasis on evidence-based practice and training. 25 January 2023. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. Kings Drive, Eastbourne, East Sussex, BN21 2UD HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . If you provide contact details, we will be in touch about your request within 10 working days. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. 05 November to 12 December 2019 During a routine inspection. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Please speak to the nurse in charge of your care or area. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Where healing starts andthe road to recovery begins. This was demonstrated through consistently poor audit results despite governance interventions. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. / 50.7864829; 0.2697638. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. It has 22 beds and two operating theatres and 129 employees. We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. The nursing staffing levels had improved since our previous inspection visit in September 2014. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. They were visible and approachable in the service for patients and staff. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. Only one new person was admitted yesterday. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. 0300 131 4500, Eastbourne District General Hospital Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published TN40 2DZ, In The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Let's make care better together. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. the service is performing exceptionally well. 192.com Business Directory - your top resource for finding Hospitals listings . Signposting was not dementia friendly and did not accommodate visual deficit needs. Key services were available five days a week with out of hours and weekend cover also available when needed. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The senior team demonstrated a significant focus on improving sepsis screening and treatment. Published This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Get alerts when we inspect. the service is performing badly and we've taken enforcement action against the provider of the service. Those series are affected are indicated in their catalogue entries. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. The service took account of children and young peoples individual needs and made it easy for people to give feedback. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. At least one standard in this area was not being met when we inspected the service and After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. Each report covers findings for one service across multiple locations, In The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Your information helps us decide when, where and what to inspect. In most wards there is a bedside television, radio and telephone system called Hospedia. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. Suspended ratings are being reviewed by us and will be published soon. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). of hospital observation status and an admissions process that is transparent and administratively simple. The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. If you have any dietary requirements, please speak to the nursing staff and they will assist you. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Inadequate (877) 870-7012 to begin the admissions process. Records for patients with mental health needs required improvement to assure us of patient safety. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Acute Admissions Unit - Level 3. This included no month in which patients were admitted, transferred or discharged within four hours of arrival. The service provided mandatory training in key skills to all staff and made sure everyone completed it. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. We visited the telephone triage area and the community midwives office. The plan for your discharge from hospital will start on your admission to hospital. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . 27 January 2017. No rating/under appeal/rating suspended Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. Records were brief and suggested limited discussion and challenge. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. Call us today, 24/7, for a free, confidential assessment . The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Suspended ratings are being reviewed by us and will be published soon. There had been times when these staff were not specialist trained in paediatric care. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. Staff assessed risks to patients, acted on them and kept good care records. Data for the period December 2016 to December 2017 indicated variable performance in RCEM audits. There were business continuity plans in place for use in the event of a major incident. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. 0300 131 4500, Bexhill Hospital the service is performing exceptionally well. Medicines management had been added to the safety thermometer as an additional performance measure. People could access the service when they needed it and did not have to wait too long for treatment. This meant that often children with complex needs did not have access to this important resource. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Requires improvement Alongside the falls assessment an individual needs assessment is completed. Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. How to get to Eastbourne Hospital by Bus? The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. Data collection takes place on one day each month and reported within monthly governance meetings. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Staff felt able to raise concerns, report near misses and report incidents. Staff recognised and reported incidents and near misses. Facilities in the department included a dedicated area for patients with mental health needs and for children. the service isn't performing as well as it should and we have told the service how it must improve. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. Infection prevention and control standards were variable. At least one standard in this area was not being met when we inspected the service and. Staff were caring and compassionate, working to maintain privacy and dignity of their patients. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. The service only employed one play specialist to work cross-site. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Systems and processes were in place to assess, monitor and manage risks to patients. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Leaders and staff understood and knew how to apply them and monitor progress. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We found there was strong and clear leadership capacity and capability. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings.
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